Abstract
The trend of the application of internet-based digital system is one of the characteristics of the emergence of the fourth industrial revolution era. The presence of digital gap especially in Indonesia has become a particular issue. This research is aimed to discover how far the experiences of participants regarding the utilization of internet-based digital system for in work and education environments; and to discover the hopes of individuals for future development of internet-based digital system. This research was using qualitative approach through phenomenological method which focused on the essence of understanding regarding individual experiences. Data were collected through depth interview towards 2 participants and open-ended questionnaire towards 41 participants either in work environment or educational institution. The research results have indicated that there are positive and negative experiences in the application of internet-based digital system. Positive experiences occur from high benefits which acquired from the application of internet-based digital system. While negative experiences occur from the high desire to use internet-based digital system which not adjusted to the optimization of technical system implementation, the policy digital system application and the capability in digital literacy. These condition become the hope of individuals for internet-based digital system in the future.
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